Question 1

How are credits computed?

Accepted Answer

A credit in PeekShot represents the cost of a single screenshot operation — such as URL capture, HTML-to-image, scheduled screenshots, and bulk captures. Each task costs 1 credits. You are not charged extra for viewing, downloading, or accessing your screenshots.

Question 2

Can I upgrade or downgrade my pricing plan at any time?

Accepted Answer

Yes, PeekShot allows you to upgrade or downgrade your plan at any time. When upgrading, you get immediate access to the new features and credits. When downgrading, the change takes effect at your next billing cycle.

Question 3

How are custom pricing plans determined for Enterprise?

Accepted Answer

PeekShot's Enterprise plan offers custom pricing based on your specific volume and requirements. Pricing is determined after an initial consultation. Contact our sales team to discuss your needs and receive a personalized quote.

Question 4

Does PeekShot offer discounts for non-profits or educational institutions?

Accepted Answer

PeekShot does not offer specific discounts for non-profit or educational institutions at the moment.

Question 5

Are there any hidden fees or charges?

Accepted Answer

No, PeekShot does not have any hidden fees or charges. Our pricing plans are transparent and include all features and services mentioned in the plan details.

Question 6

What happens if I exceed my monthly credit limit?

Accepted Answer

If you exceed your monthly credit limit, PeekShot will notify you. You can upgrade your plan or purchase additional credits. We recommend upgrading if you anticipate exceeding your limit frequently.

Question 7

Can I cancel my subscription at any time without penalty?

Accepted Answer

Yes, you can cancel your subscription at any time without penalty. When you cancel, your account will be downgraded to the free plan, and you may lose access to credits and features from your previous plan.

Question 8

Are there limits on API calls per month?

Accepted Answer

PeekShot plans limit credits rather than API calls directly. Each successful screenshot operation deducts credits from your account. The number of credits depends on your plan. Rate limits (requests per second) also apply per plan. Credits are only deducted for screenshot operations, not for status checks or other API calls.

Question 9

How secure is the payment process?

Accepted Answer

PeekShot uses industry-standard encryption to protect your payment information. All transactions are processed through secure payment gateways, and your payment details are not stored on our servers.

Question 10

How does PeekShot determine credits in my plan?

Accepted Answer

The number of credits in your plan is based on your billing cycle and plan type. Credits reset at the start of each billing cycle and correlate with the screenshot operations you perform.

Question 11

Can I roll over credits from one billing cycle to the next?

Accepted Answer

Credits reset at the beginning of each billing cycle. Unused credits do not roll over to the next month.

Question 12

What happens to my credits and screenshots if my subscription ends?

Accepted Answer

If your subscription expires or you downgrade, you may lose access to unused credits and stored screenshots associated with your previous plan. We recommend backing up your screenshots and using your credits before changing plans.

Question 13

Can I sell or transfer my PeekShot credits to another user?

Accepted Answer

No, you cannot sell or transfer PeekShot credits to another user. Credits are tied to your account and are non-transferable per our terms of service.

Feature	Trial	Basic	Advance
Credits / month	100 (1st month only)	2,000	6,000
Rate limit	10 req/s	20 req/s	30 req/s
Unlimited projects	Included	Included	Included
URL to Screenshot	Included	Included	Included
HTML to Screenshot	Included	Included	Included
Scheduled screenshots	Included	Included	Included
Bulk screenshots	Included	Included	Included
REST API access	Included	Included	Included
Webhook delivery	Included	Included	Included
Support		Chat/Email	Chat/Email
Retina screenshots (2x/3x)	—	Included	Included
Support Manager	—	—	Included
Integration Support	—	—	Included

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